your satisfaction is guaranteed!
We will do
everything in our power to ensure our products and services meet or exceed
your expectations. Should that not be the case, we'll do our best to rectify
the situation. We are family-owned, so, with us, you'll find "that
touch" that's just missing from the corporate giants where you can
consider yourself lucky if you even get to talk to a real person.
our satisfaction guarantee:
- Unless noted otherwise, supplements
and other perishable items cannot be returned once opened, unless the
product was received in damaged or expired condition. Sorry, we cannot
accept returns or exchanges of Personal items or once-usable items,
including, but not limited to Flat Irons, Dr Ho's Dual Massage,
Cervical Neck Comforter, Physio Decompression Back Belt, magnetic body
wraps, magnetic mattress pads, and toxin test kits (unless they have never
been opened or used).
- The reason for this is personal hygiene Issues
and FDA Re sale Regulation
- In general, all items returned must be
in new condition
You may return any item for a full credit within 30 days of purchase. The item
must be returned in brand new, completely unused condition, and include all
original packaging, manuals, accessories and any promotional items. Return
shipping costs are the responsibility of the Purchaser. 15% Re stocking fee will apply. A Return
Merchandise Authorization (RMA) number must be requested within 30 calendar
days from the original date that the item was paid for, and we must receive the
item no later than 15 days from the RMA issue date. Exception: International
Purchasers will not be refunded the original shipping charges.
If you change your mind or decide not to purchase after you have already paid
for an item, please contact us immediately. We will make every effort to stop
the shipment of your item. If the item has already shipped, or cannot be
stopped, simply refuse the item at the time of delivery. Upon our stoppage or
return receipt of the item, you will be issued a full refund less the original
and return shipping expenses. Plus 15% Re stocking fee will apply If the item
was sold with free shipping, then the cost listed online at USPS or UPS for that
item's weight, size, and destination will be charged as the original shipping
amount. This policy will also apply to any items refused at delivery in which
were not first contacted, and any international items in which the Purchaser
fails to clear customs for any reason.
If upon receipt of your purchase you see visible damage, or suspect
concealed-damage, you must notify the shipping carrier at the time of delivery.
If you have purchased insurance, please immediately notify us of the damage and
we will assist in processing the claim. You must retain the original packaging,
and please note that the product may need to be inspected for claim approval.
All shipping damage claims, including concealed-damage claims must be made
within 72 hours of the item’s delivery. Any claim reported after that period
will not be honored.
Dead on Arrival
In the rare event that your items arrives in non-working order (DOA), we will
pay for standard return shipping, and upon receipt and inspection of the item,
we will replace the item, or issue a full refund at our discretion. In order
for an item to be considered DOA, Purchaser must inspect and test the item and
notify us of any DOA claim within 72 hours of the item’s initial delivery. We
will issue a Return Authorization (RMA) number and provide instructions for the
item’s return. The item must be returned in its original packaging, and include
all manuals, accessories and any promotional items. We reserve the right to
inspect and test all DOA merchandise. If the returned merchandise tests
functional or does otherwise not qualify as being a DOA item, then the item
will not be replaced, and the Purchaser’s refund will be charged the return
shipping costs and a 5% restocking fee. Cosmetic blemishes on any item, missing
or broken parts on any item, and all items over 45 lbs. do not qualify for free
DOA return shipping, as replacement parts for almost all items are available.
Exception: International Purchasers will be responsible for all shipping
charges, back and forth.
All Items are 100% brand new, and not refurbished in any way, unless the
listing specifically states otherwise. All items are guaranteed against
manufacturing defects for 30 days from the date of purchase, except for some
machines in which the listings quote a longer period. There are no warranties,
express or implied, beyond these time periods. All warranty shipping costs
will be the responsibility of the Purchaser, and any deductibles & return
shipping to the Purchaser must be paid before the repaired or replacement item
will be shipped. We will determine, in our sole discretion, what
constitutes a manufacturing defect. Requests for warranty coverage must include
a clear copy of your original invoice. Purchaser modification, misuse, abuse,
negligence or use of items for commercial purposes will void this warranty.
Promotional, free items, and items that have been marked "as/is"
"no-returns" or "no-warranty" in the listing /
advertisements are also excluded from warranty. All warranties cover parts
only; labor is specifically excluded. In all cases, our liability is limited to
the cost of the item, exclusive of shipping cost value. For all products with a
warranty period longer than 30 days, the following terms will apply: Moving and
stationary parts are warranted for the initial 90-days, with a $0.00 deductable
/ no charge, except for shipping as noted above.
For questions regarding our return policy, or to obtain a Return Merchandise
Authorization (RMA) number, please contact us at firstname.lastname@example.org No
returns will be accepted without a valid RMA number. The RMA number must be
inside the shipping carton of the returned item, but must not be written on the
product's factory packaging. Please also include a description of the problem.
To protect against damage, please ensure the returned merchandise is packaged
in its original packaging material. All returns must be received by us no later
than 15 days from the RMA issue date. We will credit you in the same manner as
your original payment, within 3 business days of receiving the returned item.
There will be a charge for missing or damaged parts and/or packaging. 15% Re
stocking fee will apply. Please note that time periods given are firm, and
exceptions cannot be made.